Service & Contacts

Allianz SNA bldg. Hazmieh

Tel:  +961 5 956 600 / 5 422 000

Fax: +961 5 956 624

P.O. Box 16-6528 Beirut - Lebanon

E-mail: info@allianzsna.com
View a list of our branches

Do you urgently need medical assistance? Call immediately

ALLIANZ GLOBAL ASSISTANCE
Tel: +971 4 270 8714

E-mail: international_dept@nextcarehealth.com

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Complaint Policy

  Your feedback matters to us

Dear Customer, 
Allianz SNA is totally committed to provide you with the best service and to listen to your opinion and concerns.
Therefore, we appreciate your feedback on our products and services and we welcome your complaints as they give us the opportunity to improve and consequently increase your satisfaction.

 

  How to contact Allianz SNA to make a complaint?

  • Visit Allianz SNA Head Office located in Hazmieh to meet our Customer Focus team from 8:00 am to 5:00 pm, Monday to Friday. 
  • Contact our Customer Focus Division on +961 (05) 958 968 from 8:00 am to 5:00 pm, Monday to Friday. 
  • Contact your Sales Agent or Broker.
  • Email us at complaints@allianzsna.com                          
  • Send us a fax to: +961 (05) 956 624 
  • Write to: Customer focus division

                             Allianz SNA s.a.l.
                             Hazmieh, Beirut - Lebanon
                             P.O.Box 16-6528  

  • Download our online "Complaint form", fill in the form and submit it to us by email, fax or post it with any supporting documents.

  How do we handle complaints?

Once your complaint is communicated to us, our dedicated Customer Focus Division will: 
  • Handle, assess and resolve your complaint as fairly as possible and in a timely manner.
  • Record your complaint within a day of reception by using the “Complaint Form”.
  • Acknowledge receipt of your complaint within 3 working days of reception by contacting you by phone or email.
  • Contact you if necessary, to better understand and clarify the details of your complaint.

If easy complaint, we will:
  • Attempt to resolve the complaint at the first point of contact “on the spot”, when possible.
If complex complaint, we will: 
  • Keep you updated about the progress of the complaint, aim to resolve it and respond within maximum 15 – 20 working days.
In case you are not satisfied with the resolution of your complaint, you may then escalate it by contacting the Customer Focus Manager on +961 (05) 422 225 to review the case

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