Dear Customer, 

Allianz SNA is totally committed to provide you with the best service and to listen to your opinions and concerns.

Therefore, we appreciate your feedback on our products and services and we welcome your complaints as they give us the opportunity to improve and consequently increase your satisfaction.

• Visit Allianz SNA Head Office located in Hazmieh to meet our Customer Focus team from 8:00 am to 5:00 pm, Monday to Friday.
• Contact our Customer Focus Division on +961 (05) 958 968 from 8:00 am to 5:00 pm, Monday to Friday.
• Contact your Sales Agent or Broker.
• Email us at complaints@allianzsna.com                          
• Send us a fax to: +961 (05) 956 624 
• Write to: Customer focus division

                             Allianz SNA s.a.l.
                             Hazmieh, Beirut - Lebanon
                             P.O.Box 16-6528  

• Download, fill in our online "Complaint form", and submit it to us by email, fax or post it with any supporting documents.

Once your complaint is communicated to us, our dedicated Customer Focus Division will: 

• Handle, assess and resolve your complaint as fairly as possible and in a timely manner;
• Record your complaint within a day of reception by using the “Complaint Form”;
• Acknowledge receipt of your complaint within 2 working days of receipt by contacting you by phone or email;
• Contact you if necessary, to better understand and clarify the details of your complaint;

If easy complaint, we will:

• Attempt to resolve the complaint whenever possible at the first point of contact or maximum within the first 2 working days of receipt;

If complex complaint, we will: 

• Keep you updated (formal phone call, email or letter) about the progress of the complaint within 15 days of initial receipt;
• Aim to resolve it and provide you with a final response at the earliest date possible;

In case you are not satisfied with the resolution of your complaint, you may then escalate it by contacting the:

• Customer Focus Manager on +961 (05) 958 968 to review the case.

Or

• Insurance Control Commission (ICC) at the Ministry of Economy and Trade (MOET) on +961 (01) 999 069 from 8:00 am to 5:00 pm, Monday to Friday.

FOLLOW US ALL OVER THE NETWORK