Download, fill in our online "Complaint form", and submit it to us by email, fax or post it with any supporting documents.
Customer Complaints
Allianz SNA is totally committed to provide you with the best service and to listen to your opinions and concerns.
Therefore, we appreciate your feedback on our products and services and we welcome your complaints as they give us the opportunity to improve and consequently increase your satisfaction.
How to contact Allianz SNA to make a complaint?
Visit Allianz SNA Head Office located in Hazmieh to meet our Customer Focus team from 8:00 am to 5:00 pm, Monday to Friday.
Contact our Customer Focus Division on +961 (05) 958 968 from 8:00 am to 5:00 pm, Monday to Friday.
Contact your Sales Agent or Broker.
Email us at complaints@allianzsna.com
Send us a fax to: +961 (05) 956 624
Write to Allianz SNA Customer focus division | P.O.Box 16-6528 Beirut - Lebanon
How do we handle complaints?
Once your complaint is communicated to us, our dedicated Customer Focus Division will:
Handle, assess and resolve your complaint as fairly as possible and in a timely manner;
Record your complaint within a day of reception by using the “Complaint Form”;
Acknowledge receipt of your complaint within 2 working days of receipt by contacting you by phone or email;
Contact you if necessary, to better understand and clarify the details of your complaint;